HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention. - Remote problem diagnosis and telephone support - Offsite support and materials - Return shipment - Shipment to the HP designated repair center - Flexible shipment options. Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments. High-quality support.